689ph Casino — Privacy Policy

This Privacy Policy is issued by the legal entity operating 689ph Casino, accessible at 689ph.net and its associated sub-pages, mobile interfaces, and services (collectively, the "Platform" or "689ph"). In this Policy, references to "we", "us", or "our" mean the 689ph operating entity. References to "you" or "your" mean any individual who registers an account on 689ph or otherwise accesses or uses the Platform.

689ph operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) and processes personal data in compliance with applicable Philippine data protection legislation. We take our obligations as a data controller seriously and have appointed internal personnel responsible for data protection oversight.

This Privacy Policy applies to all personal data collected, processed, stored, or shared by 689ph in connection with your use of the Platform — whether you are a registered player, a prospective player browsing the Platform, or an individual who contacts our support team.

This Policy covers data collected through: (a) the 689ph.net website and all its pages; (b) account registration and KYC verification processes; (c) payment and transaction systems; (d) customer support communications; (e) cookies and similar tracking technologies used on the Platform; and (f) any promotional communications you receive from 689ph with your consent.

This Policy does not govern the privacy practices of third-party game studios whose content is available on the 689ph Platform, third-party payment service providers, or any external websites to which the Platform may previously have linked. Those entities operate their own independent privacy policies.

689ph collects the following categories of personal data, depending on how you interact with the Platform:

689ph collects your personal data through the following mechanisms:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or updating your account settings.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device fingerprinting data, browser information, and session activity logs. This data is collected through server logs and cookies as described in Section 8.
• Third-party verification providers: Identity and age verification data may be verified against third-party KYC databases as part of our regulatory compliance obligations. These providers confirm the authenticity of documents and identity information you have submitted.
• Payment service providers: Transaction data related to your GCash, PayMaya, or bank deposits and withdrawals is received from the respective payment service providers to reconcile your account transactions.
• Fraud detection systems: Behavioural and technical data may be processed by third-party fraud detection systems that 689ph uses to protect players and the Platform from fraudulent activity.

689ph uses your personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity, and maintain your 689ph profile throughout the duration of your membership.
• Age and identity verification (KYC): To confirm that you are at least 21 years of age and are who you say you are, as required by PAGCOR regulations and anti-money laundering obligations.
• Payment processing: To process deposits you make via GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, or cryptocurrency; and to process withdrawal requests to your verified payment method.
• Platform operation and personalisation: To deliver, maintain, and improve the 689ph gaming experience — including game recommendations based on your play history and personalised promotional offers where you have consented to receive them.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance related to your account.
• Fraud prevention and security: To detect, investigate, and prevent fraud, money laundering, underage gambling, and other activities prohibited by our Terms & Conditions or applicable law.
• Regulatory compliance: To fulfil obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws — including the submission of regulatory reports where required.
• Responsible gaming: To monitor gaming patterns, enforce self-exclusion decisions, apply player-set deposit and loss limits, and identify players who may be exhibiting signs of problem gambling in order to provide appropriate support.
• Marketing communications: To send you promotional offers, game announcements, and platform news where you have provided explicit consent and have not subsequently opted out.

Under applicable Philippine data protection principles, 689ph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your 689ph account, execute payment transactions, and deliver the gaming services you have contracted for.
• Legal obligation: Processing required to comply with PAGCOR licensing requirements, AMLA reporting obligations, KYC verification mandates, and any court orders or regulatory directions applicable to 689ph.
• Consent: Processing for marketing communications, personalised recommendations, and any other processing activity where we have specifically requested and received your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement activities — where those interests do not override your fundamental privacy rights. 689ph conducts legitimate interest assessments before relying on this basis.

689ph does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:

• KYC and identity verification providers: Third-party identity verification services that check your submitted documents against authoritative databases. These providers act as data processors under our instructions and are contractually bound to data protection standards.
• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and cryptocurrency exchange platforms — solely to the extent necessary to process your deposits and withdrawals.
• Fraud and AML detection systems: Specialised third-party systems that analyse transaction and behavioural patterns to identify potential fraud, money laundering, or other prohibited activities.
• Game software providers: Third-party game studios whose titles are available on 689ph may receive anonymised or session-level data required to deliver and reconcile game outcomes. Providers do not receive your full identity profile.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and any other Philippine government body to which 689ph is legally obligated to disclose data — including in response to valid legal process.
• Corporate transactions: In the event of a merger, acquisition, or sale of 689ph's business or assets, your personal data may be transferred to the acquiring entity, subject to the same protections as described in this Policy.

689ph uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device by your browser when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your 689ph session. These cookies cannot be disabled without preventing the Platform from working correctly.
• Performance and analytics cookies: Collect anonymised data about how players navigate the Platform — pages visited, game categories clicked, and session duration — to help us improve platform performance and user experience. This data is aggregated and does not identify you personally.
• Functional cookies: Remember your preferences such as language settings and last-visited game categories to improve your Platform experience across sessions.
• Security cookies: Support fraud detection and account security functions by identifying device fingerprints and flagging anomalous login behaviour.

You can manage cookie preferences through your browser settings. However, disabling strictly necessary cookies will impair your ability to access the 689ph Platform. Most browsers allow you to view, delete, and block cookies through their privacy or settings menus.

689ph retains your personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

• Active account data: Retained for the duration of your active 689ph account relationship, plus an additional retention period following account closure as required by applicable law.
• KYC identity documents: Retained for a minimum of five (5) years following the end of the account relationship, as required by PAGCOR and AMLA record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years following the transaction date, as required by AMLA and PAGCOR regulations.
• Customer support communications: Retained for a period of three (3) years from the date of the communication, or longer where the communication relates to a dispute or legal proceeding.
• Marketing consent records: Retained for as long as necessary to demonstrate consent or to defend against any claim that consent was not validly obtained.
• Gaming activity logs: Retained for a minimum of five (5) years for regulatory audit purposes, and up to seven (7) years where required by specific PAGCOR licensing conditions.

689ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 689ph's servers;
• Encryption of sensitive data fields (including identity documents and financial data) in our database storage systems;
• Role-based access controls limiting employee access to personal data strictly to those whose job functions require it;
• Multi-factor authentication requirements for all internal administrative access to player data systems;
• Regular third-party security penetration testing and vulnerability assessments of the Platform infrastructure;
• Dedicated security monitoring systems that detect and alert on anomalous access patterns in real time;
• Comprehensive data breach response procedures, including notification obligations to the National Privacy Commission (NPC) within 72 hours of discovery where required.

While 689ph employs robust security measures, no digital system can guarantee absolute security. You play a role in protecting your own data by maintaining strong, unique passwords for your 689ph account and keeping your registered mobile number secure. Please refer to Section 4 of our Terms & Conditions for guidance on account security best practices.

Under applicable Philippine data protection principles and legislation, 689ph recognises and facilitates the following rights of Filipino players with respect to their personal data:

To exercise any of the rights listed above, please contact 689ph's support team via live chat on the Platform or by email at [email protected]. 689ph will respond to your request within a reasonable period and no later than thirty (30) calendar days of receipt, subject to identity verification requirements.

689ph may decline requests that are manifestly unfounded, repetitive, or technically impossible, or where processing is required to comply with a legal obligation that overrides the exercise of the right in question. Where a request is declined, 689ph will communicate the reason in writing.

689ph is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of twenty-one (21) years, which is the minimum age for casino-style gambling in the Philippines as mandated by PAGCOR regulations.

If 689ph discovers that personal data has been collected from an individual under 21 years of age — whether through a misrepresentation of age during registration or any other means — we will immediately: (a) suspend the relevant account; (b) void any game activity during the underage period; (c) return any real-money deposits to the payment source used; and (d) permanently delete the data collected from the minor to the extent permitted by applicable law and regulatory requirements.

Registered players are responsible for ensuring that minors do not gain access to their 689ph accounts. If you believe a minor has accessed or registered on the Platform, please contact our support team immediately at [email protected].

689ph will send you promotional and marketing communications — including bonus offers, new game announcements, and platform news — only where you have provided explicit consent during registration or through your account settings.

You may withdraw your marketing consent and opt out of all promotional communications at any time by: (a) updating your notification preferences in your 689ph account settings; (b) clicking the unsubscribe link in any promotional email or SMS; or (c) contacting 689ph support directly via live chat or email.

Opting out of marketing communications will not affect the delivery of transactional communications that are necessary to operate your account — such as account verification OTPs, withdrawal confirmation notifications, and security alerts. These service communications are not marketing and cannot be unsubscribed from while your account remains active.

689ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine regulations, or operational requirements. The updated Policy will be published on 689ph.net with a revised "Last Updated" date shown at the top of the document.

Where changes to this Policy are material — meaning they significantly affect your rights or how we process your personal data — 689ph will notify registered players by displaying a prominent notice on the Platform and/or sending a notification to your registered mobile number or email address. The amended Policy becomes effective on the date specified in the notification, which shall be no less than seven (7) days from the date of notice, except where immediate amendment is required by law or regulatory direction.

Your continued use of the 689ph Platform after the effective date of an amended Privacy Policy constitutes your acknowledgment of the update. If you do not accept the revised Policy, please cease using the Platform and contact support to arrange account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy or 689ph's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the 689ph Platform — the fastest channel for urgent data privacy concerns.
• Email: [email protected] — for formal data subject access requests, erasure requests, or detailed privacy enquiries. Please include your registered mobile number and the nature of your request so our team can assist you efficiently.

689ph aims to acknowledge all privacy-related communications within two (2) business days and to respond substantively within thirty (30) calendar days of receipt.

If you are not satisfied with 689ph's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC), which is the government body responsible for enforcing data protection rights in the Philippines.